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With Cat® Connect, You are in Control.
Connect your electric power assets using hardware, data access technology, and digital tools that allow you to monitor and manage your generator set performance, costs, and operational efficiencies.
Cat Connect requires the following four components to deliver benefits:
- Product Link™ Hardware
Multiple hardware options are available to send and receive data to and from the remote user interface. Selection depends on application and other factors.
- Cat® Remote Asset Monitoring (RAM) Technology
Cat RAM is Cat Connect's interface technology. Use Cat RAM to leverage easier access to performance and health data, identify issues early, accelerate troubleshooting, and work remotely with site managers to resolve problems before failure.
- Cat RAM Subscriptions
Data monitoring subscriptions, protected by strong cybersecurity technologies and practices, alert the dealer and the customer regarding the need for parts and service.
- Cybersecurity
The technology for the Cat RAM (Product Link™ hardware) end-to-end system is designed with multi-layer security controls and safeguards to protect against unauthorized access and disclosure.
Why Should You Consider a cybersecure remote monitoring service?
MINIMIZE DOWNTIME
REDUCE COSTS
PEACE OF MIND
Your Data, Our Values
The technology for Cat RAM (Product LinkTM hardware) end-to-end system is designed with multi-layer security controls and safeguards to protect against unauthorized access and disclosure. High-level security safeguards include, but are not limited to:
- Cryptographic security controls to protect against unauthorized Product Link device software changes
- Encrypted and authenticated remote connection
- Only outbound remote connection, initiated by the Product Link device, is allowed. Device does not participate in or respond to general internet traffic.
- Caterpillar IT infrastructure secured, utilizing generally accepted information security principles and practices
- Secure web application connection with user login authentication and role-based access controls
Benefits to You
No matter what application you use your gensets in, easier access to more data will help you get more from your power assets.
STANDBY CUSTOMER
CRITICAL STANDBY CUSTOMER
PRIME CUSTOMER
RENTAL CUSTOMER
- Ready To Run When Needed—View ready to run state on detailed Cat RAM screens.
- Fuel Level and Battery Condition—Access your fuel levels and battery voltage directly from the User Interface or mobile app. Get updates via text or email if either one drops below your desired threshold.
- Fault Codes and Notifications—Know immediately if your genset has a fault code, allowing you to take quick action! Receive notifications for run status and fuel or oil levels.
- Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
- Improved Return on Investment and Cost of Ownership—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
Cat® RAM helps you be sure standby power will be ready whenever it's needed.
A Caterpillar customer in North Carolina ran a diesel genset for 25 hours after losing grid power due to a hurricane. Cat RAM allowed them to monitor genset status without venturing into the storm and allowed them to see when refueling was required.
- Always Ready to Run—View detailed screens with Cat RAM that show if your assets are ready to run, including battery voltage and fuel level. Receive alerts and fault codes.
- Fault Codes and Notifications—Know immediately if your genset has a fault code, allowing you to take quick action! Receive notifications for run status, fuel and oil levels, and any decline in battery performance.
- Manage Multiple Units Remotely—Access genset parameters remotely. Access a digital map of all projects in one place, clicking on any job site or asset to view precise details.
- Easier Compliance with All Regulatory and Report Requirements—Be compliant with regulations and/or company rules. Easily manage maintenance and create compliance reports.
- Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
- Improved Return on Investment and Cost of Ownership—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
In many applications, losing power is simply not an option. Cat RAM provides crucial insights and capabilities so you can ensure reliable power is always ready.
At an African firm, an alarm from Cat RAM for high crankcase pressure caused prompt investigation, which revealed an out-of-spec cylinder head needing replacement. The unit was back in service within eight hours. Had it run to failure, downtime could have exceeded two weeks, and repair costs would have been exponentially higher.
- Reduce Downtime—Track daily operations and create and analyze reports to make better decisions. Receive notifications for fault codes, run status, and fuel levels so you can take quick action.
- Improved Return on Investment and Cost of Ownership—Get deeper insights into the efficiency of your assets with customized dashboards, views of historical performance, and other advanced data discovery options.
- Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, purchase parts, schedule dealer service, and optimize maintenance with analytics and algorithms.
- Ready To Run When Needed—View ready-to-run state on detailed Cat RAM screens, including battery voltage status.
- Fault Codes and Notifications—Know immediately if your generator set has a fault code, allowing you to take quick action! Receive alerts for low fuel, low oil, or if battery performance is deteriorating.
Are you providing continuous power to operations in remote areas? Cat RAM will ensure your power assets remain at peak performance.
With Cat RAM in place, a Middle Eastern utility was able to save 180 hours of labor per month and 5 hours of travel and troubleshooting with each repair. They achieved over 95% maintenance accuracy, improving performance and uptime.
- Improved Asset Management—Know the precise location and condition of each asset in your inventory at a glance. Easily recover stolen assets, prevent operator abuse, and monitor rental deliveries and returns.
- Manage Maintenance Correctly and on Schedule—Create planned maintenance (PM) schedules, get alerts for upcoming PM events, and dispatch mobile technicians on time. Manage and optimize your parts inventory level.
- Fuel Level and Battery Condition—Access your fuel levels and battery voltage directly from the User Interface or Cat RAM mobile app. Get updates via text or email if either one drops below your desired threshold.
- Ready To Run When Needed—View ready to run state on Cat RAM’s detailed screens, including battery voltage status.
- Improved Return on Investment and Operating Costs—Understand the efficiency of your genset, whether it is right-sized for percentage (load bank), and monitor fuel use and detect anomalies.
- Fault Codes and Notifications—Know immediately if a genset has a fault code, allowing you to take quick action! Receive notifications for run status, fuel and oil levels, and any decline in battery performance.
Easily monitor fuel efficiencies and rental deliveries and returns.
When a railroad needed 80 rental gensets, their local Cat dealer provided 80 C32 units. Due to monitoring through Cat RAM, these machines ran for 2.5 years without an unplanned shutdown and were almost 7% more fuel efficient than the railroad’s already stringent requirement.
Benefits of Connecting and Protecting Your Electric Power Assets
Protect your power asset with a flexible service agreement customized to your unique needs. Choose a Customer Value Agreement (CVA) with coverage for 1 to 4 years or a Long-Term Service Agreement (LTSA CVA) with coverage for 5 years or more.
Enhance your service coverage by connecting your generator set(s) and working with Cat advisors who monitor your genset remotely. These dedicated experts will use insights from various inputs like Cat RAM, oil analysis, and service history to anticipate adverse events before they occur. This ensures you have reliable electric power throughout your service agreement coverage. Request a Cat dealer consultation to learn how you can build the right service coverage that includes remote monitoring with actionable recommendations by Cat experts.
How to get connected
PRODUCT LINK™ HARDWARE
CAT RAM INTERFACE
CAT RAM SUBSCRIPTIONS
Multiple Options, One Powerful Result
Your Cat dealer will select the most suitable hardware for your generator set based on application and other factors. You can install hardware at the point of purchase or after purchase. This hardware sends and receives the data that makes Cat RAM an effective tool for increasing your peace of mind and genset life cycle.
Proactively monitor connected assets with Cat RAM, using a desktop or mobile app interface to access equipment data from anywhere in the world and on the go.
Cat RAM Interface
Manage your power assets from one online source. View inventory and asset details from any iOS or Android device. For additional asset details and troubleshooting, use the Cat RAM User Interface desktop version.
- Access a digital map of all projects in one place; click on a particular job site or asset to view precise details.
- Know immediately if any generator has a fault code, allowing you to take quick action.
Cat RAM mobile app
Cat RAM and the Cat RAM Mobile App work together to give you the ability to monitor your electric power assets anytime, anywhere. The Cat RAM App helps control costs, reduce risk, and improve business and system performance.
- Access your fuel levels and battery voltage directly from the user interface or mobile app.
- Get updates via text or email when fuel drops below your desired threshold.
- Avoid risk during severe weather and power outages.
- Easily comply with regulations and/or company rules.
Subscription Levels
Two Cat® RAM subscription levels are available so you can choose the one that best suits your needs and application. Both options provide valuable insights and each subscription monitors a unique count of data parameters.
A higher number of data parameters covered means greater insights to help you form a more comprehensive plan of action and prevent service events or interruptions.
