Service Insights Notifications Are Here: What Does It Mean For You?

Helping you monitor equipment health has always been a top priority for Caterpillar and your Cat dealer. For years, we’ve used service records and telematics data to identify the best time to schedule maintenance and service. That’s a critical step in avoiding the unplanned downtime and expense associated with repairs after failure. 

Although these foundational diagnostic methods are reliable, they also take time. Complex data from multiple sources must be aggregated and correlated. And traditional tools like fault code readers typically only can identify problems after they’ve occurred.

As technology advances, diagnostics do too. Today’s systems can analyze data from 30-plus different sources related to your equipment — everything from telematics, fluid analysis and inspections to engineering recommendations, dealer service records and more — in real time.

With this powerful data, we’re able to predict critical service events and share that information with you via equipment management software like VisionLink^® and its mobile app, as well as apps like Cat^® Central. You get easy-to-understand diagnostics and data-driven recommendations personalized to your equipment, so you can take informed action.

It’s a huge step forward. But when you’re busy running a business, it’s not always easy to remember to log into VisionLink or to open the Cat Central app. You could miss an important message about what’s happening with your equipment.

The new service insights feature available on VisionLink and Cat Central solves that issue. Turn it on and notifications come to your mobile device automatically when your equipment needs attention.

These real-time alerts don’t simply tell you what’s wrong. They also offer recommendations on how to fix it and connect you to the resources you need to resolve the problem.

Let’s say you get a notification because your dozer is signaling an overheating engine. You can click on the message to schedule service with us directly. Or, if you prefer to do the repair yourself, the alert takes you right to a shopping cart on parts.cat.com or Cat Central — pre-populated whenever possible with exactly what you need.

There’s no need to waste time researching fault codes, searching parts lists or making phone calls to get on the service schedule. You can do it all with a click of a button. There’s no guesswork, either — so you can make decisions with confidence, knowing you’re getting the exact parts or services required to keep your equipment running.

Ready to streamline your equipment health management and start working more efficiently? Find out more about service insights and how to turn them on for your equipment.