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Cat® Concierge – Yachting Service
Convenient. Consistent. Inspired By You.
When you’re on the water, the last thing you want to do is worry. That’s why Cat® Concierge yacht support is here: to alleviate any concerns and give you a luxury yachting experience. Designed with your yacht in mind, Cat Concierge gives you direct access to our team of marine experts—where and when you need them.
With Concierge Service and Concierge Plus, you’ll experience a smooth yachting experience. Both options offer 24/7 coverage and prompt servicing, as well as owner education. Our team offers sea trial and orientation, so you can enjoy every minute on the water.
The Concierge Commitment
You deserve 24/7 coverage on the water, and that’s what Cat® Concierge Service will deliver. The global premium support of Cat Marine engine professionals connects you to a wealth of technical skill, knowledge and understanding—no matter where or when you need assistance. You’ll experience prompt scheduling, quick answers and a direct factory line for your inquiries.
Inspired By What You Want On The Water
Cat Concierge was developed using real customer expectations, so it can deliver what you need for a premium luxury yachting voyage.
“Knowing our customers’ feelings and needs means they get more yachting enjoyment,” a Cat Concierge Global Program Manager noted. “Working in tandem with our worldwide network of Cat dealers, we find that Cat Concierge provides a unique advantage to customers.”
Some of those unique advantages include:
- 24/7 coverage by Cat marine engine professionals
- First owners receive a free 2.5-hour per engine sea trial and orientation
- Prompt scheduling and service from Caterpillar trained technicians
Cat Concierge Plus
Experience one of the most elite yachting services in the industry
Keep the open water in front of you and engine worries behind you. With Cat Concierge Plus, you'll receive the following:
- Access to a personal concierge
- 24/7 support line
- Dockside assistance
- 24/7 proactive engine monitoring
- Maintenance notifications
- Vessel location tracking
- Extended coverage that protects your engine beyond the scope of the standard factory warranty
- Maintenance parts & dealer labor
- Cat Certified Engine Report
Peace Of Mind At Port And Sea
When yacht owners choose Cat® engines, they know they’re powering their vessel with high-quality marine engines. They also know they’re gaining more than an engine, thanks to the array of services designed to enhance sea experience and ensure peace of mind. Plus, Cat Concierge’s personalized service is always just one phone call away.
Premium Global Support
With 24/7 global coverage in all time zones, Cat Concierge service is one call away as you travel the world.
Need Service Or Repair?
With just one call, Cat Concierge service will set up service with your local dealer anywhere in the world, as well as follow up to confirm your satisfaction.
Cat Concierge Enrollment
Concierge service enrollment occurs at time of vessel ordering through participating yacht builders, or you can inquire through your local Cat dealer.
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