Cat Financial Legal Notices

When you complete a form on a Cat Financial webpage, your information is used to:

• Respond to your requests for information relating to our products and services through our Contact Us or Request Information forms and provide you with related news and offers.
  
• Process your inquiry received through Request Information, we may use your data to conduct a provisional credit information agency screening to verify your identity and validate your eligibility for financing.
• Detect, prevent, and respond to misuse of the website (i.e. fraud, violation of law, etc.).

Personal information is any information about a specific individual or that identifies or may identify a specific individual. Personal information we may collect includes contact and relationship or role:

• Contact information allows us to interact and communicate with you.
  
• Relationship or role information helps us understand who you are and what you are seeking to properly fulfill your request. 

If you provide your information in the Request Information webform your information provided may be cross referenced with information obtained indirectly from third party sources including external credit or commercial information agencies.

Caterpillar’s Global Privacy Statement is available at https://www.caterpillar.com/dataprivacy

Data Privacy Statement for UK (PDF) »

Data Privacy Statement for Ireland (PDF) »

Privacyverklaring voor Nederland (PDF) »

Data Privacy Statement for Netherlands (PDF) »

Cat Power Finance Data Privacy Statement (PDF) »

We are committed to providing the best quality products and service. If you are unhappy with the products or service you receive from us, please let us know so that we can work to put things right.  We can be contacted:

Phone: 01564 786400
Email: FPDUK.Customerservice@cat.com
Post:

Customer Service Manager
Caterpillar Financial Services (UK) Limited
Friars Gate
1011 Stratford Road
Shirley
Solihull
West Midlands
B90 4BN

Our aim is to resolve your complaint on the day you contact us.  If this is not possible, we will write to you within five business days to acknowledge receipt of your complaint and tell you about our complaints process. We will investigate your complaint fully and will contact you within four weeks to provide you with a final response or, if further investigation is needed, we will let you know.  If we do not provide you with a final response within eight weeks, or if you are dissatisfied with the final response, you can contact the Financial Ombudsman Service for help.

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Caterpillar Inc. (“Caterpillar”), is committed to respecting internationally recognized human rights throughout its global operations as noted in our Human Rights Policy and our Supplier Code of Conduct. While uniquely our own, Caterpillar’s Human Rights Policy is informed by the Universal Declaration of Human Rights, the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work, and the United Nations Guiding Principles on Business and Human Rights.

Our Corporate Structure, Operations, and Supply Chains

Caterpillar is a publicly owned United States company with over 100,000 employees worldwide. Caterpillar manufactures mining and construction equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Caterpillar is the parent company of several hundred subsidiary companies globally, many of which are wholly owned. We have more than 150 primary locations in over 25 countries.

We have a vast network of suppliers around the world to meet our purchasing needs for our manufacturing processes.

Modern Slavery Risks

Caterpillar believes the risk of modern slavery is low in its operations and those of its direct suppliers. Caterpillar is taking the following actions to address modern slavery risk where it may potentially exist.

Supplier Standards

We view our suppliers as an important part of our extended value chain. Caterpillar is committed to working with them to uphold the principles in Our Values in Action, Supplier Code of Conduct, and Human Rights Policy. Our standard purchase order terms and conditions require that suppliers comply with our Supplier Code of Conduct, including an expectation that our suppliers conduct all business in a manner that respects human rights.

Supplier Self-Assessment & Verification

We assess potential human rights impacts across our supply chain, including any impact from forced, compulsory, or child labor, slavery and human trafficking through our supplier code of conduct self-assessment program.

We instruct critical suppliers to complete a self-assessment. That assessment includes questions regarding the policies and procedures they have in place to tackle slavery and human trafficking in their own supply chain.

Caterpillar currently does not utilize a third party in its verification process. We also do not currently perform on-site audits for social compliance or require that our suppliers certify that materials incorporated into products comply with laws regarding slavery and human trafficking in the countries in which they are doing business. However, Caterpillar reserves the right to verify that our suppliers comply with the Supplier Code of Conduct as needed.

Supplier Accountability

In the event that Caterpillar becomes aware of any actions or conditions within its supply chain that are not in compliance with Caterpillar’s Supplier Code of Conduct, Caterpillar reserves the right to require that the supplier implement corrective measures. A supplier’s continued non-compliance may lead to additional actions, up to and including termination of the business relationship.

Reporting Modern Slavery Concerns

We encourage any party to report situations in which they have a good faith belief that the entities or individuals covered under this Statement have taken actions that are inconsistent with the principles set forth in this Statement. We have dedicated the following confidential and anonymous means to encourage reporting by any party, maintained by our Office of Business Practices.

Online Reporting (can be submitted anonymously): https://caterpillar.ethicspoint.com
Direct Telephone: +1-309-675-8662 (English only)
Toll-free Helpline: Caterpillar maintains toll-free Helpline numbers in various countries. Inside Canada, the United States, and the U.S. Virgin Islands the number is 1-800-300-7898. Toll-free numbers currently in effect for other countries are posted at https://codeofconduct.cat.com. Language translation is available for those numbers. You may remain anonymous when you call from a country in which anonymous reporting is allowed.
Call Collect Helpline: +1-770-582-5275 (language translation available)
Email: BusinessPractices@cat.com

Caterpillar will not take any action against any party as a result of raising an issue in good faith pursuant to this reporting process. Also, Caterpillar does not tolerate any reprisal by any individual against any party for raising a concern or making a report in good faith.

Policies & Training

Caterpillar’s Code of Conduct helps Caterpillar employees every day by providing guidance on the behaviors that support Our Values in Action – Integrity, Excellence, Teamwork, Commitment, and Sustainability. Consistent with those Values, we treat others with respect, and we do not tolerate intimidation, discrimination, or harassment. We are committed to complying with applicable laws, regulations, and reporting requirements everywhere we do business. Slavery and Human Trafficking are inconsistent with our Values and will not be tolerated at Caterpillar, or anywhere in our supply chain.

All Caterpillar employees are required to complete Code of Conduct training on an annual basis. This training includes a certification by each employee that they are not aware of any activities (including human rights issues) that violate the Code.

Caterpillar has policies that apply company-wide, including to its wholly-owned subsidiaries and majority-owned joint ventures. Caterpillar’s Human Rights Policy and this Slavery and Human Trafficking Statement are applicable to the company and are cascaded through internal communications to Caterpillar’s subsidiaries and joint ventures.

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This statement is intended to meet the requirements to comply with the California Transparency in Supply Chains Act 2010 for Caterpillar Inc. and all relevant subsidiaries.

This statement is intended to meet the requirements to comply with Section 54 of the United Kingdom Modern Slavery Act 2015 and applies to the following entities:

Caterpillar Financial Services (UK) Limited
Caterpillar Logistics (UK) Limited
Caterpillar Skinningrove Limited
Caterpillar (NI) Limited
Caterpillar (UK) Limited
Electro-Motive Diesel Limited
Perkins Engines Company Limited
Progress Rail Services (UK) Limited

For purposes of compliance with the Australian Modern Slavery Act 2018, please see the attached filing: Australian Modern Slavery Statement

This statement constitutes the slavery and human trafficking statement for the financial year ending 31 December 2022 and was approved by the board of Caterpillar Financial Services (UK) Limited on 23rd June 2023.

Karen M. Page
Director, Caterpillar Financial Services (UK) Limited